It is important the information we hold for you is up to date.
Please ensure we have your latest contact information, including your email address, so that we can keep you informed about your pension.
Your Member Self-Service account is the quickest way to inform us of a change to your details.
If you have not already set up your Member Self-Service account, please contact the Scheme’s administrators, Barnett Waddingham, on Tel: 0141 447 0799 and the team will help you to access it.
Member contacts
Barnett Waddingham are managing all administration arrangements relating to the Arcadia Group Pension Scheme and the Arcadia Group Senior Executives Pension Scheme.
Contact details:
Email: arcadiamembers@barnett-waddingham.co.uk
Telephone: 0345 646 0061 (local rates apply)
+44 117 313 7234 (from overseas)
This telephone line is open from 9am until 5pm Monday to Friday (except on bank holidays). Outside of these hours you can leave a message on the answer machine.
The trustee boards remain in place and continue to have full responsibility for the Arcadia Group Pension Scheme and the Arcadia Group Senior Executives Pension Scheme. The Trustees will keep members informed of developments in relation to these Schemes by post and via this website.
Administration of the Arcadia Group Ireland Pension Scheme is handled by Willis Towers Watson; all relevant correspondence/enquiries should be directed to:
Email: DBTeam2.irl@willistowerswatson.com
Telephone: 00-353-(1) 669 4458
Other Schemes
If you cannot remember which Arcadia pension arrangement you were in during your UK employment, the following should be helpful:
The final salary schemes closed to new joiners in 2005, so if your Arcadia employment started after 2004 you will NOT be a member of a “final salary” pension scheme.
Prudential:
If you applied for membership and had pension contributions deducted from your pay between 2005 and 2012, your contributions would have been paid into the Arcadia Stakeholder Plan administered by Prudential; the relevant contact details are:
Telephone: 0345 070 3333
Email: stakeholder@prudential-pensions.co.uk
Legal & General:
From September 2012 any pension contributions made in respect of you would have been paid into the Arcadia Pension Plan within the Legal & General MasterTrust; the relevant contact details are:
Telephone: 0345 026 7122